Privacy Policy

This Privacy Policy of Crystal ITG SIA, with registered office in Jana Asara iela 12, LV-3001 Jelgava LATVIA - VAT number LV43603043365, Registration Number 43603043365 (Data Controller) aims to provide any clarification on the policy adopted by the same regarding the processing of users' personal data in relation to the services provided by through the website www.nexityscooters.com, the Facebook and Instagram pages and the Youtube channel of the Nexity™️ brand.

Crystal takes the protection of privacy seriously, that is the confidentiality of the personal data of its users. The principles outlined below underlie Crystal's processing of users' personal data.

The data will be collected only where necessary and in compliance with current legislation. Crystal will always provide clear information regarding the use made of your personal data and will always be transparent with users about the data that is collected, the use made of it, with whom it is shared and the office to contact for every request.

Crystal takes all necessary measures to safeguard user data from incorrect use and to treat them securely, respecting all applicable laws and regulations for the protection of privacy, collaborating with the authorities responsible for the protection of personal data and acting, in every case, in accordance with generally recognized principles relating to the protection of personal data.

At any time, you may exercise the rights highlighted in EU Regulation 679/2016 (GDPR) including those of obtaining from the owner access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns you, or to oppose, for legitimate reasons, their processing, in addition to the right to data portability, by calling the toll-free number indicated above or by sending an e-mail in the "Contacts" section of the website www.nexitystore.com Crystal has appointed the data protection officer in the person of Dr. Stefano Chiussi. If you find a violation of your rights, you can contact the competent supervisory authority pursuant to art. 77 of EU Regulation 679/2016.

  • Data processing and user consent
  • Crystal will only collect, use or communicate users' personal data in full compliance with the law. In most cases, Crystal will ask for their explicit consent; in some cases, it will be able to deduce the manifestation of their consent from their actions and behaviors adopted.

    Crystal may ask users to provide further consent if they need to use their personal data for purposes not stated in this Privacy Policy. It is not mandatory to provide such consent, but in the absence of the same, the user's participation in specific activities may be precluded.

  • Place of processing of personal data
  • The treatments connected to the services of the Website take place at the aforementioned headquarters of the Crystal company and are only handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations.

    The data deriving from the Site may be communicated to the technological and instrumental partners of which the Data Controller uses for the provision of the services requested by users. The personal data provided by users who forward requests for information (sending of informative material, answers to questions, etc.) or other communications (for example orders) are also made available to third parties appointed as Managers and used by them for the sole purpose of carrying out the service or provision requested and only if this is necessary for this purpose (provision of the requested services through the technological and instrumental partner).

  • Data processed
  • For "personal data", in the context of this Privacy Policy, we mean information or fragments of information that could allow your identification. Typically this includes information such as, for example, your name, address, username, email address and telephone number, or other information such as your IP address, spending habits. , preferences or information relating to your lifestyle or hobbies and interests.

  • Navigation data
  • The computer systems and software procedures used to operate the Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information which by its very nature could, through processing and association with data held by third parties, allow the computers that connect to the site to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the Website, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment. These data could be made available to the judiciary and police forces to ascertain responsibility in the event of offenses committed through the site or computer crimes against the site.

  • Data provided voluntarily by Users
  • The optional, explicit and voluntary sending of personal data to access specific services, or to make requests for information through the appropriate channels of the Site, involves the subsequent acquisition of the sender's personal data included in the requests, necessary to respond to them. You can choose not to provide your data but, in this case, Crystal may not be able to satisfy all or part of the user's requests.

  • User data
  • The information generated by the Users who visit the www.nexitystore.com site are used to allow the User an optimal navigation of the website, for statistical analysis and for the personalization of content - including advertising - could be used by Crystal, at different times. , to integrate the information provided by the User at the registration site. For more information on the technologies that allow us to offer you the services described so far, please read our Cookie Policy.

  • Payment data
  • With regard to payment data, Crystal is limited only to receiving from digital payment companies and credit card payment institutions a return information on the status of the payment (successful / rejected). All the details on the prepaid card (such as PayPal) or on the credit card are stored by the entities that manage the related service, which are not authorized to use the personal data received through www.nexitystore.com for other purposes.

  • Joint ownership of statistical data processing with Facebook
  • Nexity Pages on Facebook and Instagram use the "Page Insights" service, a function that offers aggregate data that helps us understand how people interact with the Facebook / Instagram Page. With regard to the processing of data connected to this service, Crystal is co-Data Controller jointly with Facebook Ireland Limited ("Facebook Ireland").

    The data processed includes the statistical data produced through the Insight function of the Facebook / instagram page. In other words, Crystal will be able to obtain aggregate statistical data from Facebook starting from the visits to our page, which help us understand how people interact with our posts, ads, videos etc. in order to plan more relevant content and develop services that may interest you to a greater extent.

    For example, we may receive information about the number of people or accounts who have viewed, reacted to or commented on our posts, as well as aggregated demographics and other information to help us understand interactions with our Page.

    The legal basis of the processing for statistical purposes is compatible with that on the basis of which the personal data were initially processed and specifically with:

    • The consent to receive promotional messages, expressed by becoming a fan of the page (by clicking on "like"), as required by the Guidelines on promotional activities and against spam of the Guarantor for the protection of personal data of 2013;
    • To execute any of your requests sent to our Page on the basis of a legal obligation or the execution of a contract or pre-contractual measures.

    To consult the essential content of the joint ownership agreement with Facebook Ireland, which indicates the division of responsibilities of Facebook Ireland and Crystal as administrator of the Page, we invite the user to connect to www.facebook.com in the appropriate section.

  • Purpose of the processing of personal data
  • Crystal may use users' personal data to examine the use of the Site, products and services, the Facebook / Instagram Page, analyze the effectiveness of our advertisements, promotions and competitions, customize the experience on the site and to examine (in the form anonymous and aggregate) statistics relating to the activities on the website, simplify its use and better adapt it to the interests and choices of the user, speed up his future activities and experiences on the site, contact him about products and services that could interest him, if he has given his consent.

    Crystal may use users' personal data to suggest products or services that may interest them, offer them the opportunity to participate in competitions or promotions. The user may refuse to receive communications from Crystal at any time. Any direct marketing communication that Crystal sends will provide the information and means necessary for the refusal itself. User data could be used to provide products or services that users request.

  • Purposes related to the use of the Facebook page
  • Your personal data may be used to provide you with information on promotions, offers of our products and / or services and / or to follow up on your specific requests published on the bulletin board of the Page or sent by private message to our Page. By becoming a fan of the Crystal page and interacting with us, you express your willingness to consent to the receipt of promotional messages from us and the related processing of statistical data connected to the Insights service of the Facebook page. The possibility remains to block the sending of messages by withdrawing the "like" from the page.

  • Purposes related to the use of Facebook Business tools
  • Crystal will be able to receive reports on the types of people viewing the ads and the performance of the ads on Facebook. Such information will not allow us to identify you, except with your permission. For example, we may receive general demographic data and information about your interests (e.g. an ad was seen by a woman aged 35 to 44 who lives in Naples and who likes environmental engineering) to help us understand our audience better. Additionally, we can know which Facebook ads led to a purchase.

  • Purposes related to the use of the Youtube channel
  • Your personal data (username, telephone number, last access) may be used to provide you with information on promotions, offers of our products and / or services. By joining the youtube channel, you express your willingness to consent to the receipt of promotional messages from us and the related processing of statistical data related to the service. The possibility of revoking the consent and blocking the receipt of messages remains unaffected by choosing the "Leave channel" option and / or to disable notifications from the "Channel info" section.

  • Children
  • www.nexityscooters.com is a general audience site that is not designed nor intended to collect personal information from children under the age of 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act (COPPA), children under the age of 13 should not provide any personal information on this site. We ask that parents supervise their children while online.

  • Notification of Changes
  • Crystal reserves the right to update and change this Privacy Policy at our discretion. If we do this, we will post the new Privacy Policy on this page and will indicate at the top of the page the date the policy was last revised. You should review this Privacy Policy for any changes each time you visit http://www.nexityscooters.com.

    If you feel that Nexity™️ is not abiding by this Privacy Statement, you should first contact Crystal by sending an email to support@nexityscooters.com.