Returns

Validity

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity professionally carried out.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, such as:

  • In the absence of the original packaging.
  • In the absence of integral elements of the product (accessories, cables, instruction manuals, etc...).

The costs of returning the product are charged to the Customer, who has a period of 7 (seven) days from receiving products to withdraw.

Procedure

The withdrawal period ends after 7 (seven) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify Crystal of the desire to withdraw from the contract by sending a registered letter with acknowledgment of receipt at the following address:

Crystal ITG SIA 
Jana Asara iela 12
LV-3001 Jelgava
LATVIA

Within 5 (five) working days from receipt of the notice of withdrawal, Crystal will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR) which will identify the practice.

Within 7 (seven) days of receipt of the Return Authorization Number (NAR), the Customer will, at his own expense, ship the product carefully packed, indicating on the packaging the Return Authorization Number (NAR) attributed by Crystal, at the following address:

Crystal ITG SIA 
Jana Asara iela 12
LV-3001 Jelgava
LATVIA 

The address to which the products should be sent will be clearly indicated in the communication email of the NAR.