Terms & Conditions

  • Ownership of website and brand
  • The website www.nexityscooters.com (hereinafter “the Site”), as well as the Nexity brand are owned and legally registered by Crystal ITG SIA (hereinafter "Crystal"),  a limited company with registered office in Jana Asara iela 12, LV-3001 Jelgava LATVIA - VAT number LV43603043365, Number 43603043365 - and are aimed at the retail sale of products and services online.

  • Scope of application
  • These general conditions of sale (hereinafter "General Conditions of Sale") govern the sale of products and services on the site www.nexityscooters.com (hereinafter "Site") in the version published at the time of the order.

    These General Conditions of Sale together with the conditions regarding the methods of payment and delivery of the goods, form an integral part of the sales contract concluded between the Customer and Crystal.

    The offer of products and services on the Site is addressed exclusively to individuals and legal entities, who do not trade them in the context of a commercial activity.

    Crystal does not sell products to minors, who can proceed with the purchase of products only by involving a parent or guardian; the Customer assumes all responsibility resulting from any untrue information in this regard.

    Crystal invites the Customer to carefully read these General Conditions of Sale before proceeding with any purchase, to print them or in any case to keep a copy.

    By making any purchase in the manner provided on the Site, therefore when the customer confirms the payment of the cart containing the products chosen, the Customer declares to have carefully read all the information provided during the purchase procedure and to fully accept all the Conditions General Sales, Payment, Delivery, Warranty and Protection policies reported in the specific pages of the site.

  • Applicable law
  • The purchase agreement entered into between the Client and Crystal will be governed and interpreted in accordance with Latvian law, Crystal's country of registration.

  • The Contract of Sale - Methods of purchase
  • 4.1. The presentation of products and services on the site or through the Crystal applications for mobile devices constitutes an invitation to purchase.

    4.2. The Customer can purchase the products and services visible at www.nexitystore.com illustrated on the website homepage, within the respective sections by product category, as described in the relevant information sheets.

    4.3. Only orders that provide for delivery in the countries highlighted on the site under "Shipping" in each product displayed are accepted.

    4.4. The products published on the Site can be:

    • Available: ie physically in stock and therefore, as such, can be ordered by the customer
    • Bookable: In this case the product can be ordered by the Customer even if it is not physically available in the warehouse. Crystal will do its best to refurbish its central warehouse as soon as possible. The time required for Crystal to receive these products vary between 20 and 45 Business Days, and are in any case expressly indicated on the cart pages. In this case the Customer booking a product, accepts that the order confirmation will begin from the day highlighted by Crystal as that one of availability by its central warehouse, clearly stated by specific email sent to Customer.

    4.5. In the final phase of execution of the purchase order, the Customer has the possibility to choose the Payment and Delivery Method he prefers. The Customer's purchase order will therefore be considered as a Crystal agreed purchase contract proposal for the listed products, each considered individually. Upon receipt of the purchase order, Crystal will automatically send an email confirming the acceptance of the order ("Acceptance of Order"). The Acceptance of the Order from Crystal constitutes binding acceptance of the Customer's purchase proposal when the payment in the form preferred by him among those offered is executed and regularly received by Crystal.

    Crystal will send the Customer a separate eMail containing information relating to the shipment of the product and the invoice and which constitutes acceptance of the Customer's purchase proposal ("Shipping Confirmation"). However, the Customer's right of withdrawal is subject to the terms and conditions set out in the section on the Site "Right of Withdrawal".

    4.6. Crystal, due to the nature of the internet, cannot guarantee uninterrupted access and the absence of errors in the transmission of services. In addition, access to the Site and / or services offered by Crystal may occasionally be suspended or limited to allow for repairs, maintenance or the introduction of new products or services. Crystal will attempt to limit the frequency and duration of such suspensions and / or limitations.

    4.7. Crystal will not be responsible for any delay or non-fulfillment (including the cancellation of taking charge of the order) to the obligations provided for in these General Conditions of Sale and in the Modalities of Payment and Delivery, if the delay or non-fulfillment derives from unforeseeable circumstances or due to force majeure. See also the Shipping & Tracking section in the Site for specific details on shipping times and methods.

  • Prices
  • The sales prices of the products published on the Site are differentiated according to the country of purchase:

    • EUROPE: prices include VAT and any other local contribution
    • REST OF THE WORLD: prices are net of VAT and any other costs such as customs duties or local contributions. The customer undertakes to settle these taxes in order to allow the delivery of the product as per the Purchase Agreement.

    Crystal declares that the prices are those indicated on the Site, guaranteeing checks on the correctness of prices.

    If, due to misunderstandings or other inconveniences attributable to the operation of the computer systems, a price different from the actual one is indicated by mistake ("Obstruction error"), Crystal will contact the Customer to verify whether he still wishes to purchase the product at the correct price, in how much, otherwise, the order cannot be processed.

  • Warranties on Products sold by Crystal
  • Information on the rules of exercise and operation of the Guarantee and the Right of Withdrawal are provided in the sections on the site and respectively called "Guarantee" and "Right of Withdrawal".

  • Jurisdiction
  • For the resolution of any civil disputes arising from the interpretation, execution and termination of this distance sales contract, the Court of reference will be in Riga, Latvia.

  • Changes to the general conditions of sale
  • Crystal reserves the right to modify the Site, the Policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The Customer will be subject to the policies and terms of the General Conditions of Sale from time to time in force when ordering products from Crystal, unless any changes to these policies and terms are required by applicable law or competent authorities (in which case, they will also apply to orders that the Customer has previously placed). If any provision of these General Conditions of Sale is deemed invalid, null or for any reason inapplicable, this condition will not affect the validity and effectiveness of the other provisions.

    Any changes and / or additions will be effective from the date of publication of the same on the website www.nexityscooters.com